At SS Swagruha Foods, we strive to deliver quality products and maintain transparency in every transaction. Please read our cancellation and refund policy carefully before placing an order.
1. Order Cancellation
- Orders can only be canceled before they are processed or dispatched.
- Once your order has been packed or shipped, it cannot be canceled or modified.
- To request a cancellation, please contact us immediately at [insert support email/phone number] with your Order ID.
2. Refund Policy
Refunds will only be issued under the following circumstances:
- Wrong Item Delivered: If you receive a product different from what you ordered.
- Damaged Product: If the product is delivered in a damaged condition.
- Expired Product: If you receive a product past its expiry date.
To be eligible for a refund:
- You must notify us within 24 hours of receiving the order.
- Proof in the form of clear photos or videos must be submitted via email or WhatsApp.
- Refunds, if approved, will be processed to your original payment method within 7–10 business days.
3. No Refunds Will Be Provided For:
- Change of mind or taste preference.
- Delay in delivery caused by courier/logistics beyond our control.
- Incorrect address or contact details provided at the time of order.
4. Replacement Policy
- In case of a valid issue, you may choose between a refund or a replacement (based on stock availability).
- Replacements will be shipped free of charge if the issue is verified.
